Policies & Disclaimers

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Policies & Disclaimers

Policies & Disclaimers

Placing Orders. Customers will receive an email confirmation once an order is placed. Carolina Turfgrass & Landscape Supply will contact you and schedule a delivery date and time.

Processing Orders
Orders are processed Monday through Saturday, excluding all major holidays. Orders received after 11 pm (Eastern) will be processed the following business day.

Changes or Cancellations to Orders
If a customer wishes to cancel or modify an order once it has been placed, please send an email immediately to support@carolinasodding.com and we will do our best to accommodate your request. Once the order has been processed and delivery, the purchase cannot be cancelled or modified.

Payments Accepted:
We accept VISA, MasterCard, AMEX, Discover, PayPal

Refused Delivery
If a customer refuses any delivery from Carolina Turfgrass & Landscape Supply. The customer will remain responsible for all of the original delivery charges, as well as all the costs associated with returning the item to Carolina Turfgrass & Landscape Supply. These charges will be deducted from the merchandise refund.

Where We Deliver To
We deliver to the greater Lexington/Columbia area for mulch, sand, gravel, and pine straw. Contact us about sod delivery.

Return Policy

Return Policy
If for any reason you are dissatisfied with your purchase, we will assist you with a prompt refund or exchange on all full price (non-sale) items. Refunds will be credited in the same form as the original payment type. Delivery charges are not refundable.

No refunds will be issued for returns over 30 days from the purchase to date.

The original delivery charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, an additional delivery charge will be incurred.

How to Return / Exchange.
Obtain Authorization by emailing us at support@carolinasodding.com. Please include your invoice # and the reason for return or exchange. For an exchange please be sure to indicate color, size or style you want. A representative will contact you.

All returns must be sent to:
Carolina Turfgrass & Landscape Supply
5400 Augusta Rd
Lexington, SC 29072

Privacy Policy

What information do we collect?
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, email address, mailing address, phone number or credit card information. You may however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used to process your purchase transactions with us. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secured Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, who are required to keep the information confidential.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your Privacy Choices
You have the right to see and get a copy of the Personal Data about you that we maintain as well as to ask us to make corrections to inaccurate or incomplete Personal Data about you. You have the right to receive data that you have provided to us in a machine-readable format and to transmit that data to another controller. You may also request the erasure of your Personal Data or the restriction of its processing, or object to the processing of Personal Data about you. To seek access to Personal Data about you, to file a concern, complaint, or request for correction, or to opt out of particular programs, please contact us by clicking on the “Contact Us” link or by e-mailing us at support@carolinasodding.com. You may also send a written request to the following address:

Carolina Turfgrass & Landscape Supply
5400 Augusta Rd
Lexington, SC 29072

Children's Online Private Protection Act Compliance
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act); we do not collect any information from anyone under 16 years of age. Our website, products and services are all directed to people who are at least 16 years old or older.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Changes to our Privacy Policy.
If we decide to change our privacy policy, we will post these changes on this page.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

Carolina Turfgrass & Landscape Supply
5400 Augusta Rd
Lexington, SC 29072
-or-
support@carolinasodding.com

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